Refund Policy, Fraud Prevention & Dispute Resolution

Effective Immediately – No Refund Policy

At Lux4Rides, we enforce a strict no-refund policy under all circumstances. When a reservation is made, we block off availability, assign a dedicated luxury vehicle, and commit a professional chauffeur to your trip — making your booking final and non-refundable.

Why Refunds Are Not Issued:

• Reservations block availability: Once confirmed, your booking reserves a vehicle and driver exclusively for you, affecting our entire schedule.
• High-demand event blackout: During peak events (Coachella, Stagecoach, Oscars, Grammys, holidays), we do not offer refunds even for missed pickups or changes.
• Operational commitments: We incur unavoidable costs including gas, insurance, platform fees, and hourly driver pay in advance.
• Service delivery begins at booking: The moment your trip is booked, we start operational execution, regardless of whether the ride is completed.

Credits Instead of Refunds

In very limited circumstances, and only at management's discretion, we may issue a **non-refundable credit** to be used toward a future ride. This does not constitute a refund to your original payment method. Credit use is monitored to prevent abuse and is valid for a limited time.

Our Partnership with Stripe & Moovs

Lux4Rides has proudly partnered with Stripe as our official payment processor. Stripe uses advanced fraud detection, IP verification, location tracking, and device fingerprinting to validate legitimate transactions. In nearly all cases, Stripe confirms whether the cardholder authorized the transaction.

No one can book through our platform without being the verified cardholder. In addition, our integrated booking system Moovs logs every reservation, text confirmation, and communication for evidence in the event of a dispute.

Fraudulent Disputes & Customer Abuse

Over our 7+ years in business, we’ve seen an increase in dishonest dispute claims — such as customers falsely stating they never booked, or that services were not received. These claims are considered **fraudulent**, and we actively work with Stripe to fight them. Customers who attempt to exploit the dispute system will be permanently banned from using Lux4Rides services.

⚠️ Note to Banks & Card Issuers: This refund policy is published and visibly displayed during the booking process. Customers must acknowledge and agree to it before confirming their ride. We provide full supporting documentation including timestamps, driver logs, device verification data, and Stripe confirmations.

Examples of Policy Abuse We Reject

• “I didn’t book this” – disproven by Stripe's device/IP verification and Moovs logs.
• “I didn’t receive the ride” – when the customer changed the time last-minute, making it impossible to secure a driver.
• “I want a refund and keep the credit” – after using the credit and later disputing the original charge.

All changes must be communicated well in advance. Last-minute changes (within hours of pickup) are not guaranteed and are not grounds for a refund. We may offer a credit as a courtesy, but this does not waive our no-refund policy.

Final Policy Summary

• No refunds – under any circumstances.
• – may be offered once and are limited in validity.
• Fraudulent disputes – result in permanent customer bans and legal response with evidence.

For questions or to reschedule, contact our support team at Bookings@Lux4Rides.com or call us at (424) 209-8001.