Privacy Policy

Information we collect

To provide chauffeur and car service, we collect the information you give us when you book or make an inquiry: your name, phone number, email address, pickup and drop-off locations, flight details, trip dates and times, passenger and luggage counts, and any special requests. Payment is processed by our secure booking provider at bookings.lux4rides.com; we do not store full card numbers on our own servers. We also collect basic, non-identifying technical data (such as browser type and pages visited) to operate and improve this website.

How we use your information

• To schedule, dispatch, and complete your reservation, and to track your flight for airport pickups.
• To communicate with you about your trip (confirmations, chauffeur details, reminders, and changes).
• To process payment through our booking provider and issue receipts.
• To respond to inquiries and provide customer support.
• To meet legal, licensing (California TCP #40987), insurance, and safety obligations.
• To improve our service and, only where permitted, to send occasional offers you can opt out of at any time.

Sharing

We share trip details only with the people who need them to deliver your service — primarily your assigned chauffeur and our dispatch team — and with service providers who help us operate (such as our booking and payment processor and SMS/email providers). We do not sell your personal information. We may disclose information when required by law or to protect the safety of our clients, chauffeurs, and the public.

Cookies

This site uses essential cookies to function and standard analytics to understand how visitors use the site. You can control cookies through your browser settings; disabling some cookies may affect site features.

Data security & retention

We use reasonable administrative and technical safeguards to protect your information, and we keep it only as long as needed to provide service and meet legal, tax, and insurance requirements. No method of transmission or storage is perfectly secure, but we work to protect your data and limit access to those who need it.

Your choices

You may request access to, correction of, or deletion of your personal information, and you may opt out of marketing messages at any time. To make a request, email vip@lux4rides.com or call (424) 209-8001. We will respond within a reasonable time and as required by applicable law, including California privacy law.

Your California privacy rights (CCPA / CPRA)

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, gives you specific rights over your personal information:

• Right to know. You can ask what categories of personal information we have collected about you, where it came from, why we collected it, and who we shared it with.
• Right to access. You can request a copy of the specific personal information we hold about you.
• Right to delete. You can ask us to delete personal information we collected from you, subject to exceptions such as completing a trip you booked and meeting our legal, licensing, tax and insurance obligations.
• Right to correct. You can ask us to fix personal information that is inaccurate.
• Right to opt out of sale or sharing. We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
• Right to limit use of sensitive personal information. We do not use sensitive personal information for purposes beyond providing the transportation you booked.
• Right to non-discrimination. We will not deny you service, charge you a different price, or give you a lower quality of service because you exercised these rights.

To make a request, email vip@lux4rides.com or call (424) 209-8001. We will verify your identity before acting on a request, which usually means confirming the phone number or email address used to book. You may use an authorized agent; we may ask for proof of their authority. We aim to respond within 45 days as the statute requires, and will tell you if we need the permitted extension.

Text messages (SMS)

Clients. If you give us a mobile number when booking, we may text you about your reservation (confirmations, chauffeur details, arrival updates). Reply STOP to stop, HELP for help.

Chauffeurs. Chauffeurs who drive with Lux4Rides may choose to receive operational SMS (assignments, dispatch updates, pickup reminders, trip-status requests). Consent is voluntary, is given separately in the driver portal with an unticked checkbox, and is not required to use the portal or to work. The full terms are at Driver SMS Terms & Conditions.

No sale or sharing of mobile data. Mobile numbers and SMS consent information are not sold or shared with third parties or affiliates for marketing or promotional purposes. Our messaging provider processes messages on our behalf under contract. Message and data rates may apply.

Chauffeurs and the Lux4Rides chauffeur app

This section applies only to chauffeurs who drive for Lux4Rides and use our chauffeur app. It does not apply to passengers. Chauffeur accounts are created by our dispatch office — there is no public sign-up — and the app is not available to passengers.

Location

What we collect. While you are signed in to the chauffeur app, it sends your device’s location to our dispatch servers, including while the app is in the background and your phone is locked (which is why iOS asks you to allow location “Always”). Between trips the app uses a lower-power, lower-precision setting; during a trip it uses precise location. We also record your location when you mark each stage of a trip (on the way, arrived, passenger on board, completed) and when you accept a trip offer.

Why. (1) Dispatch: our office runs a live map of the fleet, offers nearby work to chauffeurs who are actually nearby, and needs to know where a car is if something goes wrong on a trip. (2) The guest: while you drive their trip, the client who booked it can see the car’s progress and how far away it is — for their own trip only, and only while it is running. (3) The trip record: the location stamped at each stage is part of that trip’s record and is used to settle questions about pickups, waiting time and no-shows.

Your choices. Location sharing runs while you are signed in and stops when you sign out. You can switch location off for Lux4Rides at any time in your phone’s settings. Nearby live trip offers need location set to “Always”; your assigned trips, earnings, account and messages keep working without it. To protect passengers, the app does not let you sign out while a trip is under way or within one hour of an assigned pickup.

Retention. The continuous trail of positions is deleted automatically after about 30 days. Locations stamped against the stages of a trip are kept with that trip for as long as we keep the trip.

Other information the app collects

• Name, phone number and email address — to identify you to dispatch, contact you about work and pay you.
• Profile photo — chosen by you from your photo library (the app does not use your camera), reviewed by dispatch, and shown to the guest so they can recognise their chauffeur.
• Vehicle details and licence plate — shared with the guest of your trip so they can identify the car. If you request a vehicle or plate change in the app, we collect the new vehicle details, your reason and the registration document you upload; dispatch reviews it before anything changes.
• Documents you upload (licence, insurance, registration and similar) — to verify you are licensed and insured. They are stored privately and never served publicly.
• Payout method (bank account or Zelle contact) — to pay you. Bank details are stored encrypted; only the last four digits are shown back to you.
• Trips, offers, statuses, earnings and payroll records, and messages with our dispatch office — to run dispatch and pay you.
• Push notification token and device information (device model, OS and app version, a device identifier) — to send operational notifications such as new offers, trip changes, a trip reminder before pickup and payout updates, and to diagnose faults. We never use notifications for marketing.
• Sign-in records (time, IP address and device of each sign-in and failed attempt) — for security.
• Apple or Google sign-in, if you link it — the identifier, name and email address they return. Linking never creates an account.

Sharing

We do not sell chauffeur data and never share it with advertisers, data brokers or analytics companies; the chauffeur app contains no advertising or tracking software. We share it only with our own dispatch and accounting staff; with the client of a trip you are driving (the car’s live position, your first name, your photo and the vehicle’s make, model and plate — for that trip only); with service providers who run our systems on our behalf (hosting, email, text messaging, push notification delivery, maps and routing, payments) under contract; with our insurers and professional advisers where needed; and with authorities where the law requires it.

Retention and deleting your chauffeur account

We keep chauffeur information while you drive with us, and afterwards only what law, tax, accounting and insurance rules require (pay records, completed trips, and security logs). You can delete your account inside the app under Account → Delete account. Your name, contact details, photo, uploaded documents, vehicle and plate details, payout method, location history, push registrations, sign-in links and password are erased immediately; payroll entries, payouts already made, completed trips and the security log are kept without your name on them. You can also ask us to delete your account or tell you what we hold using the contact details below; California residents have the rights described above.

Children

Our services are intended for adults booking transportation. We do not knowingly collect personal information from children except the trip details a booking adult provides (for example, the number of child seats needed).

Changes & contact

We may update this policy from time to time; the “last updated” date above reflects the latest version. Questions about this policy or your information can be directed to Lux4Rides (Syrianroots LLC) at vip@lux4rides.com or (424) 209-8001.