Refund Policy Clear Terms. Final Bookings. No Surprises.

1. 48-Hour No-Refund Window

This applies regardless of the reason — including personal circumstances, travel changes, third-party delays, weather, or change of mind — and regardless of service type. Once the 48-hour window begins, the reservation is considered final and the full charge is retained.

2. Car En-Route or Arrived — No Refunds Under Any Circumstance

This rule applies to every vehicle class in the Lux4Rides fleet, without exception, including:

• Sedans
• SUVs
• Sprinter vans
• Party buses
• Limousines
• Any other vehicle type or size dispatched on the reservation

Once a chauffeur is dispatched, the vehicle, driver, and time block are fully committed to your reservation. The full charge is retained regardless of:

• Cancellation after dispatch
• Customer no-show at pickup
• Refusal to board the vehicle on arrival
• Change of plans, route, schedule, or destination
• Any third-party reason (flight changes, host changes, weather, traffic, etc.)

This clause is final, non-negotiable, and is enforced automatically once the dispatch event is logged.

3. Hourly & High-Value Bookings

This section applies to any reservation that meets either of the following:

• A booking duration of 3 hours or more, or
• A total charge of $250 or more.

Cancellation Notice

Cancellations or material modifications must be submitted at least 14 days before the scheduled service date to be eligible for any consideration.

If Cancelled With 14+ Days Notice

• No monetary refund will be issued.
• A future-use credit may be issued at Lux4Rides’ discretion.
• Credits are non-transferable, non-cash redeemable, and must be used within the validity period stated at the time of issuance.

If Cancelled With Less Than 14 Days Notice

• No refund.
• No credit.
• The full charge is retained.

4. High-Demand Events — All Sales Final

For reservations associated with high-demand events, all sales are final at the time of booking, regardless of when the cancellation is requested. This includes (without limitation):

• FIFA World Cup
• Coachella (Weekend 1 & Weekend 2)
• Stagecoach Festival
• The Oscars (Academy Awards)
• The Grammys
• Other major events flagged as high-demand at the time of booking

These bookings require dedicated vehicle holds, premium routing, and chauffeur commitments well in advance. The high-demand event rule overrides all other refund and credit terms.

5. Airport & Point-to-Point Transfers

For straightforward A-to-B transfers (for example, LAX airport pickups and drop-offs), the following applies outside the 48-hour no-refund window:

• Up to 90% of the fare may be refunded.
• A 5%–10% administrative and processing fee is retained.
• At Lux4Rides’ discretion, the retained amount may be converted into a future-use credit.

6. Payment Processing & Fees

Lux4Rides processes payments through Helcim. By submitting payment, you agree that:

• Payment processor fees are non-reversible and are excluded from any refund issued.
• Lux4Rides is not liable for fees or charges assessed by the processor, your bank, or your card issuer.
• Where a refund is approved under this policy, the refund amount reflects the eligible portion only and excludes processor fees.

7. Customer Authorization & Acknowledgment

By completing a reservation and submitting payment, you confirm and agree that:

• You are an authorized user of the payment method submitted, and the transaction is not fraudulent.
• You have read, understood, and accepted this Refund Policy in full.
• Service preparation — including vehicle assignment, chauffeur scheduling, and route planning — begins immediately upon booking.
• Once the vehicle is dispatched or has arrived at your pickup location, the booking is fully committed and no refund of any kind will be issued, regardless of vehicle type (sedan, SUV, Sprinter, party bus, limousine, or any other class).
• You waive the right to dispute charges that are consistent with the terms set out in this policy.

8. How to Request a Refund or Credit

If you believe your reservation is eligible under the terms above, contact us as early as possible. Provide your reservation confirmation number, the name on the booking, and the reason for the request. Eligibility is determined based on the time of receipt, the booking type, and any applicable event flag.

Decisions on refunds and credits are made in accordance with this policy and are final.

9. Contact

Lux4Rides reserves the right to update this policy from time to time. The policy in effect at the time of your booking governs that reservation.